Returns & Exchanges

At Matchetts Music, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return period for most instruments and accessories. If your item is faulty or not as described, we will provide a full refund or exchange to ensure your musical journey continues uninterrupted.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Authorisation code.

• 2.
  Package Your Item

  Securely pack the instrument in its original packaging, ensuring all manuals, accessories, and tags are included to avoid restocking fees.

• 3.
  Ship the Product

  Send the package back to our Belfast store using a tracked and insured courier service to protect against loss or damage during transit.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned item, we will process your refund or exchange within 5-7 business days.